Terms of Service

Effective Date: 08/01/2025
Company Name: Louise Shortbread N Cookies
Address: 9704 Sierra Madre Rd., Spring Valley, CA 91977
Customer Service Email: [email protected]

Welcome to Louise Shortbread N Cookies (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, purchase of products, and interaction with our services. By accessing our site, placing an order, or engaging with us in any way, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or purchasing our products.

1. Eligibility

You must be at least 18 years old to place an order. By using our site, you represent that you have the legal capacity to enter into a binding agreement.

2. Product Information & Availability

We strive to display accurate descriptions, images, and pricing for all products. However, colors, shapes, and sizes may vary slightly due to the handmade nature of our goods. We reserve the right to modify, discontinue, or limit product quantities at our discretion.

3. Order Acceptance & Payment

All orders are subject to acceptance. Payment is required at checkout via the approved payment methods listed on our site. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or violation of these Terms.

4. Pricing & Taxes

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Applicable sales tax will be calculated at checkout based on your shipping address.

5. Shipping & Delivery

We ship within the United States. Delivery times are estimates and not guarantees. We are not liable for delays caused by carriers, weather, or events outside our control. Customers are responsible for providing accurate shipping information; incorrect addresses may result in delays or non-delivery.

6. Perishable Food Disclaimer

All our products are perishable and should be consumed within the time frame indicated on the packaging. We are not liable for any illness or injury resulting from the improper storage or consumption of our products.

7. Allergens

Our products are made in a kitchen that processes nuts, dairy, gluten, soy, and other allergens. We cannot guarantee any product is allergen-free.

8. Intellectual Property

All text, images, logos, product names, and content on our website are the intellectual property of Louise Shortbread N Cookies and may not be copied, reproduced, or used without written consent.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.