Privacy Policy

Effective Date: 08/01/2025
Company Name: Louise Shortbread N Cookies
Address: 9704 Sierra Madre Rd., Spring Valley, CA 91977
Customer Service Email: [email protected]

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide.

1. Information We Collect

  • Personal Data: Name, email, phone number, billing/shipping address, and payment information.

  • Order Data: Purchase history, product preferences, and delivery information.

  • Technical Data: IP address, browser type, device type, and browsing behavior through cookies and analytics tools.

2. How We Use Your Information

We may use your information to:

  • Process and ship orders.

  • Communicate with you regarding orders, promotions, or inquiries.

  • Improve our website and services.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your information. We may share it with trusted service providers for payment processing, order fulfillment, shipping, and marketing support, all bound by confidentiality agreements.

4. Data Security

We use SSL encryption and secure payment processors to protect your personal and payment data. However, no method of transmission over the internet is completely secure.

5. Cookies

Our website uses cookies to enhance your shopping experience. You can manage cookie settings in your browser, but some site features may not function properly without them.

6. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at [email protected].

7. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.