FAQs

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FAQs
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Frequently Asked Questions

All of our products are made from authentic Scottish family recipes passed down through generations. We bake in small batches with premium butter and carefully selected ingredients to ensure the rich, crumbly texture and flavor that true Scottish shortbread is known for.

Yes! We ship our shortbread, cookies, brownies, and biscuits across the United States. Each order is carefully packaged to arrive fresh and ready to enjoy.

Our shortbread and cookies are best enjoyed within 7–14 days of delivery. They should be stored in an airtight container at room temperature. For longer storage, some varieties can be frozen and enjoyed later.

Yes. Our kitchen handles nuts, dairy, gluten, and soy, so while we label ingredients clearly, we cannot guarantee our products are allergen-free. If you have allergies, please review product descriptions carefully before ordering.

Because our products are perishable, we do not accept returns. However, if your order arrives damaged, incorrect, or unsatisfactory, please contact us within 48 hours at [email protected] with your order number and photos, and we’ll arrange a refund or replacement.

Absolutely! We offer custom assortments and gift boxes for birthdays, holidays, weddings, and corporate events. Contact us directly to discuss your request.

Yes, we provide event catering for tea parties, weddings, office events, and special celebrations. Let us know your needs, and we’ll tailor a package for you.

You can reach us anytime at 858-xx-xxx or by email via [email protected] or by mail at:
9704 Sierra Madre Rd., Spring Valley, CA 91977.